CustomWritings Review

Service with a tarnished reputation
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Service features

Owner ONE Freelance Limited
Years in operation 12
Price from $10
Shortest deadline 4 hours
Refund Policy Yes
Revision Policy Yes


In this review, I will observe the company that has been on the market for around 14 years providing custom academic writing services for all students and disciplines. The service is quite popular among students; it has a neat and friendly design of the website with all the necessary information placed. My first impression was rather positive, so I decided to look deeper and check it myself to make sure that everything worked smoothly from the inside. I tried my best to provide relevant and valuable information to help you place (or not place) an order with Customwritings Company.

Detailed information provided;
Convenient interface;
All guarantees.
Bad customer support;
Uncertain online reputation;
Bad quality.


Is reliable? That was my first point to check. I registered on the website (the process was quite simple and intuitive) and ordered a custom essay on the topic "The consequences of World War II." I set a deadline of four hours (although many companies have three hours options), and within twenty minutes, the writer was assigned. Three hours later, I received the final paper, which was good because the writer met the initial deadline.

But the quality of the paper was awful: there was no clear structure, many grammatical mistakes, and no sources mentioned. I sent the paper for a revision, and they sent it back within additional three hours. If you are in a hurry, that is not the best option, but well, why do you guys indicate that you can deliver the paper within four hours while you actually cannot? If I pay extra money for urgency, I expect the work to be not only sent on time but also be of good quality. Otherwise, don`t accept such orders.


Prices at this service start with $10 per page, which is average compared to other companies. There is a convenient online calculator and pricing chart, while you can also save up to 33% on your first order.

customwritings Pricing and Deadlines

However, there are also some premium features that require extra costs:

  • 40% to your order price for one of the top 10 writers;
  • $15 for the copy of sources;
  • 30% to your order for a native speaker (most companies provide this option for free by default);
  • $5 to see up to three samples of the writer (this is really weird as it should come for free);
  • 10% to your order price if you want to divide your paper into several parts and pay for each of them separately;
  • $5 per one PowerPoint slide or chart.
customwritings premium features


The service gives guarantees on:

  • Authenticity (all papers are written from scratch and are not saved to be reused);
  • 24/7 support (with some notice for live chat and Facebook messenger);
  • Moneyback (they state 100% but then mention cases with 50-70%);
  • Revision (unlimited free revisions);
  • Confidentiality.


customwritings Online Reputation

There are not so many reviews you can find online, but this service is mentioned on such trustworthy resources as TrustPilot and SiteJabber. The last one has quite sad ratings (2.9) indicating that customers are generally not satisfied with the service while on TrustPilot, you can find a notice stating that this resource doesn`t support the type of business carried out by Besides, all the testimonials you can find on the website of the company itself do not seem natural: you also have no option to add your feedback, which means that it is moderated by the administration.

customwritings Online Reputation


Is customwritings legit? Yes, in the FAQ section, you can find information with the full address of the company. Besides, you have many options to get in touch: phone numbers, email addresses, Facebook messenger, and live chat. However, none of these options work: at least, based on my own experience. I was trying to reach them before placing an order to clarify some questions and got no answer.

When I was trying to call after 7 p.m, nobody picked up, and when they finally did, they couldn`t properly answer my questions. The last time when I contacted customer support trying to get my paper revised, I also had to wait for half an hour to reach someone. As a customer with an urgent order, I was very stressed and angry, and I noticed it in other customwritings reviews.


Summing up my customwritings review, my experience was negative. With such a tight deadline and extra pricing for urgency, I expected to get perfect quality, but instead, I received badly structured paper and problems with customer support. There is extra pricing for features that should be free and even samples of the writers. The online reputation of the company is also not the best, so I wouldn`t recommend anyone place an order with this company at least until they improve their ratings on TrustPilot and SiteJabber and fix all these issues.


Is Customwritings scam? No, it`s a real service with real people delivering papers. These papers might not be the best, but at least they don`t cheat.
Is Customwritings legit? Yes, it is a legit company registered in London, the UK. You can find a registration number at contacts.
Is Customwritings reliable? No. Even though they met my deadline, the quality was terrible.
Is Customwritings safe? Yes. The service uses special cyber-security software.